After you place your order we automatically email download link(s) usually within 10-20 minutes (247) after purchase so you can start using Sibelius Ultimate straight away on a 30 day fully functional trial - we will then send your actual license/instructions usually within 48 hours via email. Note: if you have already accessed the Sibelius Ultimate 30 day trial please wait for your 'license/instructions' to arrive via email as trials can not be used more than once on the same computer. (between 24th December and 2nd January there may be delays in receiving your 'license/instructions' as AVID are closed during this period - although you can install the 30 day fully functional trial which is emailed to you within 10-20 minutes 247).
We are unable to accept returns for digital download products (as software license codes are automatically fulfilled and our software suppliers do not allow software license codes to be cancelled). Read our full returns policy here