Terms & Conditions

Welcome to the dsmusic.com website terms and conditions. Please read these terms and conditions carefully, print and keep a copy of them for your reference. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set below. If you have any questions about our terms and conditions please do not hesitate to call customer services customerservices@dsmusic.com. If you do not agree to be bound by these terms and conditions you may not use or access this website.


dsmusic.com is owned and operated by DS Music (UK) Ltd, Agincourt House, 1 Agincourt Square, Monmouth, Monmouthshire, NP25 3BT, trading as DS Music. If you need to contact us please call customer services sales@dsmusic.com or write to us using the above address. Our VAT number is 855509405 and company number is 06529568.


"Item" means a product or service on sale on dsmusic.com; "Product Description" means that part of the Website where product specific terms and conditions are provided; "We" means DS Music (UK) Ltd; "Us" means DS Music (UK) Ltd


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. This is not an order confirmation or order acceptance from dsmusic.com. When we dispatch your order from our warehouse we will send you a dispatch confirmation email.

Order acceptance and the completion of the contract between you and us will occur on the dispatch email notification to you of the item(s) ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in 'Change or Cancel an order'.

In the unlikely event that the goods are no longer available, or that we have made a pricing error, we will advise you of this. You will not receive an e-­mail confirming acceptance of your order, and there will be no contract between us.

Under the Distance Selling Regulations, if you purchase online or by phone your consumer rights entitle you to a full refund if you request one in writing within 7 working days of delivery. This excludes the products listed as exceptions below:

  • Earrings
  • Items intended for aural use
  • Digital Sheet Music Downloads & Print on Demand item(s)
  • Labour/Parts to customise an item(s)
  • Unsealed CDs, DVDs or other recording media, software or video's
  • Software Site Licenses (for Schools, Colleges & Universities)
  • Digital Download item(s)

For more information on our returns policy, please see 'Order & Returns Information'

Delivery Charges

Please see our ‘Delivery Information’ section for information on delivery charges. If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carriers. We will offer you the choice of a replacement or a full refund.

International Delivery

DS Music items are sold on a delivery duty unpaid basis. Before placing an international order with us, please check if you will need to pay any import duty or formal customer entry fees as you will be responsible for these costs prior to or on delivery. You are also responsible for paying any additional taxes, fees or levies according to local legislation.

We take payment in pounds sterling. International credit/debit card providers/banks will determine the exchange rate and may add an additional administration or processing charge(s) which international credit/debit card holders will be liable to pay.

Description of products

Each item purchased is subject to its item description which outlines additional specific conditions to that item including, without limitation, terms and conditions relating to warranties, after sales service, guarantees and educational eligibility. We aim to display the colours of items on dsmusic.com accurately, however we cannot guarantee that your monitors display of any colour, will accurately reflect the colour of the item(s) on delivery.

We will take all reasonable care to ensure that all the information and prices of items on dsmusic.com are correct at the time when entered onto the system. Although we aim to keep dsmusic.com as up to date as possible, the information including item descriptions may not reflect the position exactly when you place your order. We cannot confirm the price of an item until your order has been accepted in accordance with our order acceptance policy, as outlined above in the ‘Making a contract with us’ section.

Education Discount

By signing up for education discount you agree to withhold the right to offer discount on certain products within the education discount categories stated. If there is a promotion running on a product you will automatically get the better discount. The education discount cannot be used in conjunction with any other offer(s) or on sale/clearance items. By applying and subsequently placing an order with education discount you confirm that you have given correct information about your educational status and are eligible for the education discount. We reserve the right to change or terminate your education discount at our discretion at any time without notice.

Age restrictions on purchase

The purchase of certain items made available on dsmusic.com are subject to age requirements specified by law. We are not authorised by law to supply such items to individuals who do not meet the age requirement. By placing an order for any of the following products, you confirm that you (or the recipient) meet the age requirements set below:

Christmas Crackers: can only be purchased for and by individuals over the age of 16 years.

Damage to your computer or device

We take reasonable care to ensure that dsmusic.com is free from viruses and other malicious/harmful content, however we cannot guarantee that dsmusic.com will not cause damage to your computer or device. It is your responsibility to ensure that you have the correct equipment and software in place to use dsmusic.com safely and to screen out anything that may harm or damage your computer or device. We are not liable for any resultant loss or damage, except where required by applicable law.


Please see our 'Privacy Policy'

Third party links

To provide more information on products/services for our users, we sometimes provide links to 3rd party websites for you to access at your sole discretion. You agree that, if you decide to visit linked 3rd party websites we are not liable directly or indirectly for any damage, loss or offence caused or alleged to be caused by visiting them.

Your use of dsmusic.com

You may use, download and print content from dsmusic.com solely for your own personal use. Any other use is strictly prohibited. You agree not to (and to not aid any third party to) copy, reproduce, transmit, publish, display, distribute, or commercially exploit content. You also agree not to frame, link or deep-­link into dsmusic.com or from any other website.

Changes to these terms

These terms were last updated on 18/01/2021. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

If you have any questions about our Terms and Conditions please contact customers services by email customerservices@dsmusic.com or post:

Customer Services
DS Music
Agincourt House
1 Agincourt Square
NP25 3BT

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